Returns & Refunds

Last updated: 20 July 2026

We sell brand overstock, end-of-range and imperfect stock. Most pieces are one of a kind and won't be repeated. That shapes how returns work here, so please read this before you buy.

All orders are collected from our warehouse. We don't ship. You arrange transport for your purchase, and if you need to return something, you arrange transport back to us. For furniture, rugs and mirrors this can cost real money, so please factor it in before you order.

Changing your mind, 7 days

If you ordered online, you may cancel within 7 days of collecting the item and return it for a refund. You don't need to give a reason. This is your right under South Africa's Electronic Communications and Transactions Act.

Conditions:

• Tell us within 7 days of collection. Email info@ghar.co.za with your order number.
• The item must come back unused, undamaged, and in its original packaging.
• You return it to our warehouse at your own cost, during our stated opening hours.
• We refund the purchase price within 30 days of receiving the item back and confirming its condition.

This does not apply to items bought in person at the warehouse. If you bought it on the floor, you saw it before you paid.

Faulty or not as described, 6 months

If an item is defective, unsafe, or doesn't match how we described it, you have 6 months to return it. You choose whether we repair it, replace it, or refund you. This is your right under the Consumer Protection Act.

We carry the cost of getting a faulty item back to us. Either we collect it from you, or you bring it in and we reimburse your reasonable transport cost against a receipt. Agree it with us first so there are no surprises.

Replacement is often not possible here, because most of our stock is one of a kind. Where we can't replace, we repair or refund.

Pieces sold in a stated condition

Some of our stock is sold with known faults: a mark, a scuff, a repair, fading, a damaged corner. Where that's the case:

• The specific fault is described in writing on the product page, and shown in the photographs.
• The price reflects it.
• By buying, you're agreeing to accept the item in that stated condition.

You cannot return an item because of a fault we disclosed and you accepted. You can still return it for any fault we did not disclose, and your 7-day right to change your mind is unaffected.

If you're buying something described as imperfect and you're not sure what that means in practice, ask us before you order, or come and look at it on the floor. We'd rather you saw it.

Wear, character and variation

Overstock and end-of-range pieces have usually been handled, displayed, or stored. Minor variation is normal and is not a fault:

• Slight colour differences from the photographs, or between a rug and its sample
• Natural variation in wood grain, stone, ceramic glazes and weaves
• Small marks from display or storage on pieces described as ex-display

What we can't take back

• Items damaged after collection, including in transit, or by incorrect assembly, cleaning or installation
• Items returned without their original packaging where that packaging was needed to protect them
• Items altered, repaired or modified after you received them
• Anything made or sourced to your specific order

Large items

Furniture, rugs and mirrors leave our warehouse on your vehicle or with your transporter. Once an item is loaded, responsibility for it passes to you, so please check it over before you leave.

Measure before you order. We can't refund transport costs because something didn't fit through a door or up a stairwell.

How to start a return

1. Email info@ghar.co.za with your order number, the item, and what's wrong.
2. Send photographs if it's a fault.
3. We'll confirm within 2 business days and tell you how to get the item back to us.
4. Once we have it and have checked it, we refund to your original payment method within 30 days.

Your rights

Nothing here limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002. Where anything in this policy conflicts with those Acts, the Acts apply.